This privacy policy explains how Fabrik Brands collects, uses, stores, and shares your personal data when you visit our website or get in touch with us. We want to be straightforward about what we do with your information and why.
We keep this policy under regular review and will update it when anything changes. Please check back from time to time.
Fabrik Brands is a strategic branding consultancy based in London. For the purposes of data protection law, we are the data controller – meaning we decide how and why your personal data is processed.
Fabrik Brands Ltd
Registered address: 86-90 Paul Street, London EC2A 4NE
Company registration number: 07226798
Email: mail@fabrikbrands.com
Telephone: (0)20 7336 1388
The personal data we collect depends on how you interact with us. Here is what we may collect and when.
When you use our website: We collect technical data automatically through cookies and similar technologies. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and the date and time of your visit. This data is collected through Google Analytics and is used to understand how people use our website so we can improve it.
When you contact us: If you get in touch through our contact form, by email, or by phone, we collect whatever information you choose to provide. This typically includes your name, email address, phone number, company name, and the content of your message.
When you sign up to hear from us: If you subscribe to our newsletter or email updates, we collect your name and email address.
Under UK data protection law, we need a lawful basis to process your personal data. Here is why we process it and the legal basis we rely on in each case.
To respond to your enquiry: When you contact us, we use your data to reply to you and to follow up on your enquiry. The lawful basis is our legitimate interest in responding to potential clients and managing our business relationships.
To analyse website usage: We use analytics data to understand how visitors use our site, which pages are most useful, and where we can improve. The lawful basis is our legitimate interest in maintaining and improving our website. Where cookies require consent, we obtain it before they are placed.
To send you marketing communications: If you have opted in to receive our emails, we use your contact details to send you updates, articles, or other content we think may be useful. The lawful basis is your consent, which you can withdraw at any time.
To manage our business: We may use your data for internal record-keeping, administration, and to protect our legal interests. The lawful basis is our legitimate interest in running our business effectively.
We do not sell your personal data to anyone. We may share it with the following types of third parties, only to the extent necessary for the purposes described above.
Website hosting: Our website is hosted by Iridium Hosting who stores the data on servers located in New Jersey, United States.
Analytics: We use Google Analytics to collect anonymised data about how our website is used. Google may process this data on servers outside the UK. Google’s privacy policy is available at privacy.google.com.
Email marketing: Instantly.AI processes data on our behalf to manage email communications. Their servers are located in Wyoming, United States.
Professional advisors: We may share data with our accountants, legal advisors, or other professional service providers where necessary.
Some of the third parties we use may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your data, in line with UK GDPR requirements. These safeguards may include standard contractual clauses approved by the ICO, or transfers to countries that the UK has deemed to provide an adequate level of data protection.
We only keep your personal data for as long as we reasonably need to. Here is a general guide to our retention periods.
Enquiry data: We retain information from contact form submissions and direct enquiries indefinitely after our last meaningful contact with you, unless the enquiry leads to a client engagement.
Client data: Data relating to client engagements is retained indefinitely after the end of the engagement, in line with our legal and contractual obligations.
Marketing data: If you subscribe to our emails, we keep your details until you unsubscribe or ask us to remove them.
Analytics data: Website analytics data is retained in accordance with our Google Analytics settings.
Under UK data protection law, you have a number of rights over your personal data. You can exercise any of these by contacting us at mail@fabrikbrands.com.
Access: You can ask us for a copy of the personal data we hold about you.
Correction: You can ask us to correct any personal data that is inaccurate or incomplete.
Erasure: You can ask us to delete your personal data in certain circumstances.
Restriction: You can ask us to restrict how we use your data in certain circumstances.
Portability: You can ask us to provide your data in a commonly used, machine-readable format.
Objection: You can object to our processing of your data where we rely on legitimate interest as our lawful basis.
Withdraw consent: Where we rely on your consent to process data, you can withdraw that consent at any time.
We will respond to any request within one month. In some cases, we may need to ask for further information to verify your identity.
If you are unhappy with how we have handled your personal data, we would like the chance to put things right. Please contact us at mail@fabrikbrands.com in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
Our website uses cookies. Full details of the cookies we use, why we use them, and how you can manage your preferences are set out in our Cookie Policy.
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
Our website and services are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a child, we will take steps to delete it as soon as possible.
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Where changes are significant, we will make reasonable efforts to notify you.
If you have any questions about this policy or about how we handle your personal data, contact us at:
Fabrik Brands
Email: mail@fabrikbrands.com
Telephone: (0)20 7336 1388
Additional policies: